Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

Customer Service Nightmare

Posts: 1
Registered: ‎09-03-2009

Customer Service Nightmare

Message 1 of 1

In hopes of someone from Verizon actually caring I'd like to mention just how awful their customer service has been.  The problem is simple.  My triple play service was transferred to a new address and I was required to get a new phone number.  My existing account reflects the new address but still shows the old account/phone number and does not show any of my current services.  I spent hours getting no answer and transferred through the phone prompt maze before being told to just create a new online account.  I asked to speak to someone else or the manager and was "disconnected" from the tech support line.  Thank you Verizon for taking hours of my day to not solve the problem and hang up on a paying customer.  

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title