×

Switch Account

Customer Service Nightmare

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎09-03-2009

Customer Service Nightmare

Message 1 of 1
(5,104 Views)

In hopes of someone from Verizon actually caring I'd like to mention just how awful their customer service has been.  The problem is simple.  My triple play service was transferred to a new address and I was required to get a new phone number.  My existing account reflects the new address but still shows the old account/phone number and does not show any of my current services.  I spent hours getting no answer and transferred through the phone prompt maze before being told to just create a new online account.  I asked to speak to someone else or the manager and was "disconnected" from the tech support line.  Thank you Verizon for taking hours of my day to not solve the problem and hang up on a paying customer.  

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.