Since I can't seem to log in with my OTHER ID (kelly1), because it keeps giving me "login failure", I had to RESIGN up. Anyways Charles, that is the link that I went to originally and sent the email that way. The problem is (and I don't know if you really read my original post)...the problem is I CAN NOT get to the EMAIL REPLY that was sent to me. I am NOT a member of Verizon, but WAS considering becoming one. How can I ACCESS this email if I am not a customer yet? I CAN'T. Is there another way to contact via online, where they can reply to MY EMAIL BOX, or give me the password and username to sign in?