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Customer Service online?

Contributor kelly1
Posts: 3
Registered: ‎04-13-2009
Message 1 of 5
What a load of crock this is!  I had to search all over Verizon's website for ONE email link.  I am moving and right now, I have Time Warner for my phone and internet service, which seems a little high.  I wanted to talk to someone about my past account (since I have left them), just to see if anything was due.  I had already turned off my phone service from Time Warner, because I am going to be moving around the block, in a about 2 to 3 weeks.  Well, I emailed them and I got a response, but I can't read it because I AM NOT A CUSTOMER!  They want me to sign into the website, to read it.  I don't have the username or password, because I haven't been a customer for about a year now!  Isn't there some other way to contact them, besides calling, because we ALL know how well that is!  I was going to switch back to Verizon because I saw the commercial with the new hub and that would be great for me, but if this is how Verizon is...{please keep your posts courteous}
Message Edited by KaLin on 04-13-2009 04:39 PM
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008
Message 2 of 5
Copper Contributor kelly1a
Copper Contributor
Posts: 6
Registered: ‎04-14-2009
Message 3 of 5

Since I can't seem to log in with my OTHER ID (kelly1), because it keeps giving me "login failure", I had to RESIGN up.  Anyways Charles, that is the link that I went to originally and sent the email that way.  The problem is (and I don't know if you really read my original post)...the problem is I CAN NOT get to the EMAIL REPLY that was sent to me.  I am NOT a member of Verizon, but WAS considering becoming one.  How can I ACCESS this email if I am not a customer yet?  I CAN'T.  Is there another way to contact via online, where they can reply to MY EMAIL BOX, or give me the password and username to sign in?

Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008
Message 4 of 5
Kelly you can talk to either me or Charlesh up top there pm either one of us or both and we can fix/answer all of your questions.....We are also already fixing your Kelly1 and 1a login asap.
Copper Contributor kelly1a
Copper Contributor
Posts: 6
Registered: ‎04-14-2009
Message 5 of 5
Thanks.  I went to a payphone and figured out my problem.  What I did find out though is to get the Verizon Hub, for residental service, that you need to be a Verizon Cell Phone customer?  My room mate had it last year and she wasn't a cell phone customer.  Is that true?  And thank you for fixing the log in issue as well.
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