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Customer Service via Computer Chat

Customer Service via Computer Chat

Contributor OverTheHill
Posts: 1
Registered: ‎12-24-2009
Message 1 of 1

I'd tried to to call Verizon Customer Services several times just to upgrade one of my Fios SD set top boxes to a HD set top box and couldn't get through.  I tried the Chat feature just now and it worked wonder!  I was in contacted w/ a very friendly Customer Service rep w/ a screen name "Pamela" and she helped to upgrade to the HD box in 5 minutes.  No hassle.  No endless wait.   I don't know the limitation of the type of services that we can get from these online Customer Service, but I'll sure try it first next time. Have a wonderful holiday season. 

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