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Customer Service

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wfears
Contributor
Contributor
Posts: 5
Registered: ‎08-12-2011

Customer Service

Message 1 of 4
(668 Views)

Why is it so hard to speak to an english speaking person one on one? Not in this crazy chat box.

3 REPLIES 3
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: Customer Service

Message 2 of 4
(655 Views)

@wfears wrote:

Why is it so hard to speak to an english speaking person one on one? Not in this crazy chat box.


This is not a chat box.

this is a customer helping customer forum.

call 1-800-VERIZON between 8 am til 5 pm EDT (eastern time)

your call is handled by a representative in Virginia or Carolina.

 

danzee
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎11-07-2008

Re: Customer Service

Message 3 of 4
(535 Views)

You clearly do not understand the problem. I've been calling CS ask some questions about options. I keep getting overseas non-native english speakersthat cannot carry on a conversation, I only get scripted sentences. That's the same problem the originaor of this thread has.  My questions are simple. It's been frustrating enough to make me give up on  FIOS options and ct the cord without further ado.

jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: Customer Service

Message 4 of 4
(530 Views)

No its easy to understand. You are calling outside hours of 8 am eastern daylight time till 5 pm eastern daylight time. If you call after the hours i gave you get offshore people.

 

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