Gotta give Verizon credit - if there was a prize for worst customer service in the industry you'd be a shoo in.
My entire experience with Verizon has been one hassle after another. Today was the icing on the cake.
I received an unsolicited email saying that I had been dis-enrolled in My Account. I hadn't taken any such action, so naturally I wanted to talk to a customer service representative. Big mistake on my part, since Verizon apparently has a policy not to resolve any customer service concerns.
I'd send you an email, but you don't offer that. What company doesn't have a general customer service address? Your Contact Us section is pitiful.
I tried calling, but customer service representatives kept passing me off to another department in an endless cycle. I selected customer service through the phone system but I kept being directed to sales. Funny how that works.
After pitching a fit your sales representative promised to have customer service call me this afternoon, but you couldn't manage to do that, either.
I never thought that a company would work so hard to drive away its customers, but Verizon does. I would gladly accept an inferior product for better customer service. Truth be told, the product will probably be better, too.
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