Switch Account

Customer service

Contributor Bella3654
Posts: 5
Registered: ‎09-09-2019
Message 1 of 3

I have been on the phone holding for one hour. Reason they say my cable box was delivered but it was the wrong one. We sent the  the other  one back. Now we have no cable and cannot get in touch with anyone. Customer service is terrible. Packages for picking channels are not good. Chat is down to website as well. This is ridiculous. They promised me a 2 year contract with a price but goes up suddenly. Not a happy customer. Think twice before switching over. Comcast might be getting us back. Still on hold. I was warned about getting their cable. Should have listened. Still on phone waiting over an hour.

Contributor Tinker1
Posts: 1
Registered: ‎09-09-2019
Message 2 of 3

I'm waiting on the phone also. I finally got a "We will call you back there are long wait times" and left my number. I have been trying to get in touch for over two hours. No call back yet. 

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,649
Registered: ‎11-04-2008
Message 3 of 3

Is you issue account specific?

If not, have you tried searching the forums.

I have found that accessing them via twitter is rahter responsive @verizonsupport.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.