04-07-2015 10:17 AM
During the recent installation of Verizon services (tv, internet, phone), the technician damaged my brand new (as in 1 week old) hardwood floors. I contacted customer support and spoke with a supervisor who told me a contractor would contact me. I was not contacted by anyone, so I called customer support back, who told me a different contractor would contact me to come out and view the damage. That contractor did contact me but I was not at home. I have tried calling this contractor back twice at the number left on my machine, and my wife has tried once. We have not heard back (going on 3 weeks now). Please escalate this issue so we can get it resolved.
04-07-2015 12:10 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.