Verizon placed a guy wire from the telephone to my 200 yr old tree on my property. A steel ring was in the ground at the time, but for some unforseen reason, they put the guy wire around the tree. The tree is now dead. I live in Toms River, NJ.
Hi chriscac,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
chriscac,
We are not able to assist you without your information, and as we have not had any response from you despite multiple requests for that information we are now closing your Private Support Case. If you still require assistance please make a new post and we will be happy to investigate with you.
-Adam_VZ
Start a new topic or ask questions in the open forum.
