So I haven't had service for 7 days. I have equipment hooked up I moved from a previous address. I am currently on my 5th call and 10th or 11th hour of talking and holding on the phone. I have gotten a different story every time I talked to someone but the original call with a Supervisor led me down a path of "you can absolutely move your equipment and self install". She was supposed to call me back but never did. Now I'm told the house is "blocked" and a technician has to come out. Well no one before me said that (see different story each time). I've been run up and down the line multiple times and it just seems Verizon doesn't know what Verizon is doing or capable of doing. System limitations abound seem to stop any sort of customer service. So they tried a new order with new equipment but the tech can't be it here until the 31st. I mean I'm going to call around and see if another provider can do it faster but sure let's put the order in... ANOTHER 5 days. Then the agent says hey I have an idea. We can just set you up with a new account and get you an extra $10 off and I'll even see if I can waive the install charge (**bleep**?) and have a tech out on the 1st. Wait now it's the first. Not going to be home why can't we do it on the 31st? System limitation. Ugh. Well it's the 31st or nothing because I won't be home on the first, I'll be driving to pick up my kids from their dad that day. Why is this so hard and what ever happened to customer service. Why 5 calls and 5 different stories. Why does no one have actual facts. I'm a pretty upset customer who has been pretty darn patient with a broken process. 20 years in the IT industry and this rollercoaster has been the worst I have had or heard of... Bob, Jo, and Sally need to get the same information or it just makes Verizon look bad.
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