Did not receive refund after 1.5 months

[#1]

I returned an unopened phone to verizon. After receipt was confirmed, over the course of the following 1.5 months, the 10+ verizon customer reps either told me it would take a month/they aren't sure/tell me someone else will research my case and follow up with me but never do. I'm very frustrated with Verizon's customer service. Can someone help me?

[#2]

Hi angry-customer,

Is this a  cell phone you returned?

[#3]

Hi Lawrence,

Yes, this is a cell phone that i returned. Can you help me track the refund? Thank you.

[#4]

Hi angry-customer,

These forums are dedicated to Residential products and services offered by Verizon.

For help with Verizon Wireless issues, please post your topic on the Verizon Wireless community.

Thank you.