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Did not receive refund after 1.5 months

Did not receive refund after 1.5 months

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Contributor angry-customer
Contributor
Posts: 2
Registered: ‎02-12-2015
Message 1 of 4
(1,342 Views)
I returned an unopened phone to verizon. After receipt was confirmed, over the course of the following 1.5 months, the 10+ verizon customer reps either told me it would take a month/they aren't sure/tell me someone else will research my case and follow up with me but never do. I'm very frustrated with Verizon's customer service. Can someone help me?
3 REPLIES 3
Moderator Moderator
Moderator
Posts: 9,145
Registered: ‎03-18-2013
Message 2 of 4
(1,331 Views)

Hi angry-customer,

 

Is this a  cell phone you returned?

Contributor angry-customer
Contributor
Posts: 2
Registered: ‎02-12-2015
Message 3 of 4
(1,313 Views)

Hi Lawrence,

 

Yes, this is a cell phone that i returned. Can you help me track the refund? Thank you.

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Moderator Moderator
Moderator
Posts: 9,145
Registered: ‎03-18-2013
Message 4 of 4
(1,311 Views)

Hi angry-customer,

 

These forums are dedicated to Residential products and services offered by Verizon.

 

For help with Verizon Wireless issues, please post your topic on the Verizon Wireless community.

 

Thank you.

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