Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Disconnected & then pricing not honored

Posts: 1
Registered: ‎11-10-2020

Disconnected & then pricing not honored

Message 1 of 2

I have spent the past 2 hours on the phone with Verizon customer service.  I scheduled a call for this morning to change my services.  The customer service rep that called had an awful connection & was breaking up. She called me on two different lines and the problem persisted. While on the call I requested a change in service and was quoted a discounted price. Prior to completing the change in service  (but after an hour on the hard to hear call) I was disconnected. The rep never called back (she had my mobile & home # & used them 4 times during my call).  I then called customer service AGAIN and was told they could not give me the same discounted price. After 11 years as a customer & 2 hours on the phone I am appalled and will now be pursuing an alternate provider.


Moderator Moderator
Posts: 10,596
Registered: ‎03-18-2013

Re: Disconnected & then pricing not honored

Message 2 of 2

Hi Seeingred1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.