So I am VERY unhappy. Verizon could not make it harder to waive termination fees. You can not do it online. You can't do it through the live chat. You must call. I have been calling for over 1 week. Wait times are over 1 hour. I can't wait 1 hr.!!! And there is no call back feature! Finally got through yesterday. Was told I would get an email telling how to upload proof of new address. Got the email, but I am required to provide a number in addition to my account number. It is the number for the original request to cancel services. I have searched all communication from Verizon and of course I see no such number. So can't get it online and I called and the wait time is agian over an hour! They must really need my $80 more than I do. This is ridiculous!!!
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