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Disney+ is nonredeemable.

Posts: 1
Registered: ‎12-09-2019

Disney+ is nonredeemable.

Message 1 of 3

I'm having issues with redeeming the Disney+ promotion I received. I tried to redeem it through the my Verizon App but it won't allow me to log into the app. I attempted to go onto the dedicated page here, but after signing in it was to no avail. I hadn't received an email about it either, maybe since the service wasn't installed yet? What if I can't access it after the service is install like many other users?

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: Disney+ is nonredeemable.

Message 2 of 3

Try contacting support.

1800 Verizon or twitter @verizonsupport

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Posts: 8
Registered: ‎12-11-2019

Re: Disney+ is nonredeemable.

Message 3 of 3

I spent 1.5 hours on the phone with Verizon yesterday trying to figure out how to redeem the Disney+. I don't think the lady had any clue. She just kept saying try this, or try that.Ridiculous. That was when I found out that you can get Netflix, and You Tube on the TV box, but not Disney+. Customer service suggested I purchase a Fire stick or xbox to watch it on. They give you 30 days to decide if you want their service, it only took 1 for me to say no, they can keep it.

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