I ordered Fios a month ago. There is already a Fios Line installed Upstairs, and I have access to it but want my own additional line installed as there are two separate spaces completely independent of each other in this home. I went on the support chat and got an Installation date for yesterday after order being on hold for three weeks. I previously submitted a copy of my lease to prove that I am a renter here and should be entitled to my private line and router to control, after which time it's still "under review". Well, the support chat guy assured me that my install would happen yesterday and I got an email with an installation date and a time. Yesterday, There was No knock at the door, at the upstairs door, and no phone call between 2-4 when the install was going to happen. No voicemail, and not a text either. There is no tracking available or in the Fios App as the email states because the app still shows my order on hold, and "someone will contact me soon." Do they really not want my money? I'm getting ready to call another company because Fios obviously doesn't want my $80+ per month. It's getting a bit ridiculous, and I'm over waiting for it. Plus, they stood me up today, and wasted my time. If they don't give me another installation date by the end of today, AND I cannot see the status changed in the app, I'm calling Google Fiber, ATT, Cox, & Comcast, and the first one here gets my business. This run around is ridiculous.
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