Does Verizon offer surport through email or chat?
Lincoln63
Enthusiast - Level 2

When I click "support" or "contact us" I can't seem to find an email or chat option ... do they exist?

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Re: Does Verizon offer surport through email or chat?
jonjones1
Legend

@Lincoln63 wrote:

When I click "support" or "contact us" I can't seem to find an email or chat option ... do they exist?


email is not offered. It use to be but not anymore.

chat should be available from the website. It usually pops up in a very annoying fashion.

if it doesn’t pop up you can see the chat link on the right side of the website screen.

if not available it will just be a gif image with no clickable link.

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Re: Does Verizon offer surport through email or chat?
jonjones1
Legend

@Lincoln63 wrote:

When I click "support" or "contact us" I can't seem to find an email or chat option ... do they exist?


email is not offered. It use to be but not anymore.

chat should be available from the website. It usually pops up in a very annoying fashion.

if it doesn’t pop up you can see the chat link on the right side of the website screen.

if not available it will just be a gif image with no clickable link.

Re: Does Verizon offer surport through email or chat?
Lincoln63
Enthusiast - Level 2

thanks for your reply

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Re: Does Verizon offer surport through email or chat?
CRobGauth
Community Leader
Community Leader

You can also use twitter @verizonsupport

Not quite as realtime as chat, but more widely available.

And if the issue is more complicated, they can initiate a private chat session.

Re: Does Verizon offer surport through email or chat?
jonjones1
Legend

@Lincoln63 wrote:

thanks for your reply


A better place to post to Verizon social media team is here https://www.dslreports.com/forum/vzdirect

they have a very good record of helping customers.