×

Switch Account

Does Verizon offer surport through email or chat?

SOLVED
Reply
Highlighted
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎06-06-2013

Does Verizon offer surport through email or chat?

Message 1 of 5
(1,876 Views)

When I click "support" or "contact us" I can't seem to find an email or chat option ... do they exist?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Gold Contributor VII
Gold Contributor VII
Posts: 4,994
Registered: ‎10-18-2016

Re: Does Verizon offer surport through email or chat?

Message 2 of 5
(1,865 Views)

@Lincoln63 wrote:

When I click "support" or "contact us" I can't seem to find an email or chat option ... do they exist?


email is not offered. It use to be but not anymore.

chat should be available from the website. It usually pops up in a very annoying fashion.

if it doesn’t pop up you can see the chat link on the right side of the website screen.

 

if not available it will just be a gif image with no clickable link.

 

View solution in original post

4 REPLIES 4
Highlighted
Gold Contributor VII
Gold Contributor VII
Posts: 4,994
Registered: ‎10-18-2016

Re: Does Verizon offer surport through email or chat?

Message 2 of 5
(1,866 Views)

@Lincoln63 wrote:

When I click "support" or "contact us" I can't seem to find an email or chat option ... do they exist?


email is not offered. It use to be but not anymore.

chat should be available from the website. It usually pops up in a very annoying fashion.

if it doesn’t pop up you can see the chat link on the right side of the website screen.

 

if not available it will just be a gif image with no clickable link.

 

View solution in original post

Highlighted
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎06-06-2013

Re: Does Verizon offer surport through email or chat?

Message 3 of 5
(1,848 Views)

thanks for your reply

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,851
Registered: ‎11-04-2008

Re: Does Verizon offer surport through email or chat?

Message 4 of 5
(1,839 Views)

You can also use twitter @verizonsupport

Not quite as realtime as chat, but more widely available.

And if the issue is more complicated, they can initiate a private chat session.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Highlighted
Gold Contributor VII
Gold Contributor VII
Posts: 4,994
Registered: ‎10-18-2016

Re: Does Verizon offer surport through email or chat?

Message 5 of 5
(1,799 Views)

@Lincoln63 wrote:

thanks for your reply


A better place to post to Verizon social media team is here https://www.dslreports.com/forum/vzdirect

 

they have a very good record of helping customers.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.