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Does Verizon offer surport through email or chat?

Does Verizon offer surport through email or chat?

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Contributor Lincoln63
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Posts: 5
Registered: ‎06-06-2013
Message 1 of 5
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When I click "support" or "contact us" I can't seem to find an email or chat option ... do they exist?

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Gold Contributor VII
Gold Contributor VII
Posts: 4,058
Registered: ‎10-18-2016
Message 2 of 5
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@Lincoln63 wrote:

When I click "support" or "contact us" I can't seem to find an email or chat option ... do they exist?


email is not offered. It use to be but not anymore.

chat should be available from the website. It usually pops up in a very annoying fashion.

if it doesn’t pop up you can see the chat link on the right side of the website screen.

 

if not available it will just be a gif image with no clickable link.

 

Contributor Lincoln63
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Posts: 5
Registered: ‎06-06-2013
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thanks for your reply

MVP CRobGauth MVP
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Registered: ‎11-04-2008
Message 4 of 5
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You can also use twitter @verizonsupport

Not quite as realtime as chat, but more widely available.

And if the issue is more complicated, they can initiate a private chat session.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Gold Contributor VII
Gold Contributor VII
Posts: 4,058
Registered: ‎10-18-2016
Message 5 of 5
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@Lincoln63 wrote:

thanks for your reply


A better place to post to Verizon social media team is here https://www.dslreports.com/forum/vzdirect

 

they have a very good record of helping customers.

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