There's a Verizon wire down in front of our house. Call wait times are > 1hr, and we were disconnected when we called to report it. Followed suggestions & link to downed wire assistance from another thread, which led back to the original online customer service we'd already explored. Are there any other options for reporting this???
@Calen1269 wrote:There's a Verizon wire down in front of our house. Call wait times are > 1hr, and we were disconnected when we called to report it. Followed suggestions & link to downed wire assistance from another thread, which led back to the original online customer service we'd already explored. Are there any other options for reporting this???
I would call your town, city, villages department of public works or engineering department. They can help. Or if it really is a hazard call your local police department and get a copy of the report Incase later Verizon gets dinged. Also be sure it’s a Verizon line
This issue has been escalated to a Verizon agent.
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