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Drop Wire Bill

Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎11-06-2009

Drop Wire Bill

Message 1 of 2

Back in October, the FIOs line was damaged due to the original installer literally winding the line around the trunk of a small bush next to the ONT. Over time the bush grew and the line became entwined within the bush.  Eventually it broke and I called in a trouble call. I showed the original tech who answered the call how it broke and he indicated that usually their's no charge to fix stuff like this. He laid in a temporary line. Eventually, a new line was buried, although it's is only buried about 2-3" below surface and is definitely not to code.


Today I received a bill for 290.28 for "verizon cost to repair". No one at the phone number on the letter/bill knows how to dispute this.  I was never presented with an estimate before repiars were attempted and it is Verizon's responsibility to maintain the lines up to the house AND ensure that they are installed correctly.


Who can I contact to dispute this bill?

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Drop Wire Bill

Message 2 of 2

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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