When trying to understand Verizon billing following the recent death of my husband, the operator tried to sell me a FIOS package. I told her I wasn't interested, but she wouldn't drop it. She said that I had to give her a reason. When I did, she tried to give me a work around for my objection. I finally told her that it didn't matter what my reasons were, I wasn't interested. When she continued with the hard sell, I asked if there was anyone else I could talk to, and she said no. I then asked to speak to her supervisor and was told that the supervisor's response would be that she is just doing her job. I finally got the information I needed, but at the cost of being totally stressed out at a difficult time in my life. This kind of thing doesn't help Verizon's reputation. Also, the whole thing could have been avoided if the bill had shown the information I needed (dates for wireless service).
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