Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

Drop wire bill from CMR claims department

Reply
akuper1
Contributor
Contributor
Posts: 1
Registered: ‎06-10-2015

Drop wire bill from CMR claims department

Message 1 of 2
(1,420 Views)

Good day!  Looking for help to address this issue.  Verizon came out and had to pull a new FIOS line because I cut the old line while doing routine garden cleanup.  The original FIOS line was barely burried, practically laying on top of the ground and I accidentally cut it.  Months later, i received a bill from CMR claims for Verizon cost to repair with no explanation, breakdown, hours and etc for the $893.75.  Please advise.  Clearly, I am not responsible for the damages and cost to repair since the original was not performed properly and according to the code.

1 REPLY 1
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Drop wire bill from CMR claims department

Message 2 of 2
(1,408 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title