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Early Termination Fees

Posts: 2
Registered: ‎02-28-2016

Early Termination Fees

Message 1 of 4
I am being charged an early termination fee although I have moved to a location that does not offer Verizon. I'd like to be contacted as soon as possible. I have just been sent to collections and previous to that I have called twice and was told that the balance was removed. Can the Escalation Department contact me. Does anyone have their number?
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: Early Termination Fees

Message 2 of 4

This is a peer to peer support forum.

And your contract stated that if you terminated your service for any reason, you pay an etf.

There is no out for moving out of the area.

This is common amongst service providers.

How much work would it be to try and track down subscribers who said they moved?

And you got the advantage of fixed pricing for the time you had service.








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Posts: 2
Registered: ‎02-28-2016

Re: Early Termination Fees

Message 3 of 4
Since this is peer to peer support group. Does anyone have any suggestions. This CAN be waived.
Moderator Moderator
Posts: 10,912
Registered: ‎03-18-2013

Re: Early Termination Fees

Message 4 of 4

Hi Nicolesanchez,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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