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Email address to send complaint about customer service representative

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Contributor
Contributor
Posts: 2
Registered: ‎10-31-2011

Email address to send complaint about customer service representative

Message 1 of 22
(16,546 Views)

Please send me an email address that I can use to send a complaint about a particularly rude Verizon customer service representative.

21 REPLIES 21
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Moderator Moderator
Moderator
Posts: 2,160
Registered: ‎03-10-2011

Re: Email address to send complaint about customer service representative

Message 2 of 22
(16,527 Views)

Just a friendly reminder, this is a forum where users help other users. You can contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

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Contributor
Contributor
Posts: 2
Registered: ‎10-31-2011

Re: Email address to send complaint about customer service representative

Message 3 of 22
(16,525 Views)

Ornahp  - That was a very friendly, yet extremely unhelpful response to my post.  Allow me to re-phrase my original post : 

 

Does anyone know of an email address that I can use in order to send a complaint to Verizon regarding a customer service representative?  The support website on the Verizon website is not allowing me to connect to live chat nor to send an email.   The wait time when calling customer support is ridiculously long - like 15 to 20 minutes.  I have no interest in waiting on hold again just to have my call answered by an extremely rude, unhelpful employee of Verizon.

 

Thank you.

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Email address to send complaint about customer service representative

Message 4 of 22
(16,500 Views)

the email form isn't working?    

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Nickel Contributor
Nickel Contributor
Posts: 32
Registered: ‎11-24-2010

Re: Email address to send complaint about customer service representative

Message 5 of 22
(16,440 Views)

Alyssa, I feel your pain. I've been yelled at , sworn at, hung up on, and blatently ignored. I emailed everyone and every department known to verizon with names, times and incidents and nothing happens.

 

Verizon doesn't  care.   I know you are angry but there is nothing you can do. They hire crappy employees. 

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Contributor
Contributor
Posts: 1
Registered: ‎11-29-2012

Re: Email address to send complaint about customer service representative

Message 6 of 22
(15,646 Views)

I also need an email address for RUDE customer service.

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Contributor
Contributor
Posts: 1
Registered: ‎12-21-2012

Phone service needs fixed

Message 7 of 22
(15,412 Views)

I have had Verizon phone service and internet for several years and everytime we have a bad storm, the lines go dead..I have called Verizon numerous times, repair tickets are done but yet they are not fixing the problem. All I want is to complain to Verizon via email, which is not available on the website...

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Gold Contributor IV
Gold Contributor IV
Posts: 1,416
Registered: ‎04-10-2012

Re: Email address to send complaint about customer service representative

Message 8 of 22
(15,405 Views)

@JovSo wrote:

I also need an email address for RUDE customer service.


Here's one route:

 

http://www.google.com/url?sa=t&rct=j&q=&esrc=s&frm=1&source=web&cd=6&cad=rja&sqi=2&ved=0CGAQFjAF&url...

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Contributor
Contributor
Posts: 2
Registered: ‎12-28-2012

Re: Email address to send complaint about customer service representative

Message 9 of 22
(15,267 Views)

As of today, 12-12-28, you can not reach live chat or find an email address through the page you offered.

 

Perhaps when you posted it, those features were available, but now, no way.

 

So, people, get out your pen a paper and write a letter. See how that goes.

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Contributor
Contributor
Posts: 2
Registered: ‎12-28-2012

Re: Email address to send complaint about customer service representative

Message 10 of 22
(15,265 Views)

What email form?

No email form anywhere of the Verizon site.

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