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10-31-2011 09:57 AM
Please send me an email address that I can use to send a complaint about a particularly rude Verizon customer service representative.
10-31-2011 10:04 AM
10-31-2011 11:26 AM - edited 10-31-2011 11:30 AM
Ornahp - That was a very friendly, yet extremely unhelpful response to my post. Allow me to re-phrase my original post :
Does anyone know of an email address that I can use in order to send a complaint to Verizon regarding a customer service representative? The support website on the Verizon website is not allowing me to connect to live chat nor to send an email. The wait time when calling customer support is ridiculously long - like 15 to 20 minutes. I have no interest in waiting on hold again just to have my call answered by an extremely rude, unhelpful employee of Verizon.
11-05-2011 07:34 AM
Alyssa, I feel your pain. I've been yelled at , sworn at, hung up on, and blatently ignored. I emailed everyone and every department known to verizon with names, times and incidents and nothing happens.
Verizon doesn't care. I know you are angry but there is nothing you can do. They hire crappy employees.
I have had Verizon phone service and internet for several years and everytime we have a bad storm, the lines go dead..I have called Verizon numerous times, repair tickets are done but yet they are not fixing the problem. All I want is to complain to Verizon via email, which is not available on the website...
12-21-2012 12:07 PM
12-28-2012 11:24 AM
As of today, 12-12-28, you can not reach live chat or find an email address through the page you offered.
Perhaps when you posted it, those features were available, but now, no way.
So, people, get out your pen a paper and write a letter. See how that goes.