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Email address to send complaint about customer service representative

Email address to send complaint about customer service representative

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Alyssa978
Contributor
Message 1 of 22
(13,964 Views)

Please send me an email address that I can use to send a complaint about a particularly rude Verizon customer service representative.

21 REPLIES
Moderator
Moderator
Message 2 of 22
(13,945 Views)

Just a friendly reminder, this is a forum where users help other users. You can contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

Alyssa978
Contributor
Message 3 of 22
(13,943 Views)

Ornahp  - That was a very friendly, yet extremely unhelpful response to my post.  Allow me to re-phrase my original post : 

 

Does anyone know of an email address that I can use in order to send a complaint to Verizon regarding a customer service representative?  The support website on the Verizon website is not allowing me to connect to live chat nor to send an email.   The wait time when calling customer support is ridiculously long - like 15 to 20 minutes.  I have no interest in waiting on hold again just to have my call answered by an extremely rude, unhelpful employee of Verizon.

 

Thank you.

Platinum Contributor I
Message 4 of 22
(13,918 Views)

the email form isn't working?    

paulgs3
Copper Contributor
Message 5 of 22
(13,858 Views)

Alyssa, I feel your pain. I've been yelled at , sworn at, hung up on, and blatently ignored. I emailed everyone and every department known to verizon with names, times and incidents and nothing happens.

 

Verizon doesn't  care.   I know you are angry but there is nothing you can do. They hire crappy employees. 

JovSo
Contributor
Message 6 of 22
(13,064 Views)

I also need an email address for RUDE customer service.

gracielee472
Contributor
Message 7 of 22
(12,830 Views)

I have had Verizon phone service and internet for several years and everytime we have a bad storm, the lines go dead..I have called Verizon numerous times, repair tickets are done but yet they are not fixing the problem. All I want is to complain to Verizon via email, which is not available on the website...

Silver Contributor V
Message 8 of 22
(12,823 Views)

JovSo wrote:

I also need an email address for RUDE customer service.


Here's one route:

 

http://www.google.com/url?sa=t&rct=j&q=&esrc=s&frm=1&source=web&cd=6&cad=rja&sqi=2&ved=0CGAQFjAF&url...

tonylav
Contributor
Message 9 of 22
(12,685 Views)

As of today, 12-12-28, you can not reach live chat or find an email address through the page you offered.

 

Perhaps when you posted it, those features were available, but now, no way.

 

So, people, get out your pen a paper and write a letter. See how that goes.

tonylav
Contributor
Message 10 of 22
(12,683 Views)

What email form?

No email form anywhere of the Verizon site.

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