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Email address to send complaint about customer service representative

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deedee67
Contributor
Contributor
Posts: 1
Registered: ‎04-07-2015

Re: Email address to send complaint about customer service representative

Message 21 of 25
(1,128 Views)

I am beyond fed up with Verizon.  First off I should say that I really liked FIOS.  (I was so sick of COX's poor service.)  However, I moved and it has been a nightmare trying to cancel and them continuing to charge me for service when they did not cancel me (after that long series of questions).  I turned my equipment in and called to cancel and they charged me for 3 more months.

 

I moved more than 100 miles away to an area that did not have Verizon... In fact I had to get directtv which was the only thing my complex allowed.

 

Verizon would not cancel my account after turning in equipment.  Calling multiple times.  Finally, I just stopped paying because It was ridiculous... I was on the phone 3 times for more than 45 minutes each time.  Finally on the 4th call and 3rd bill, I wouldn't get off the phone until they gave me their name and all the information associated with my cancellation.  It was cancelled

 

I finally paid off the bill and thought I was done. OVER $450 for service I did not use.  Now, ONE YEAR LATER... They are asking for the same bill again.  I have offered proof, my checking statement.  My bank is willing to show them the money is not reversed... However, they are now asking for some form my bank has never heard of.

 

I have put numerous hours into fixing this and paid my bank for the fee to get a special statement that they think will fulfill Verizon's needs.

 

Also, I have been on the phone with them and could never get someone that was willing to accept my paperwork... They just insisted that I owed and I needed to talk to the collection agency.  (Don't get me started on the collection agency).   

I said they are getting there bad information from YOU, so you need to straighten this out.   So finally after 3 more long calls with them someone finally gives me a fax number to receive my bank info.

 

As far as I am concerned, they owe me money back from this ordeal.

LawrenceC
Moderator Moderator
Moderator
Posts: 11,089
Registered: ‎03-18-2013

Re: Email address to send complaint about customer service representative

Message 22 of 25
(1,123 Views)

Hi deedee67,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

Ebb
Contributor
Contributor
Posts: 1
Registered: ‎02-18-2021

Re: Email address to send complaint about customer service representative

Message 23 of 25
(311 Views)

I purchased a router from Amazon on 9 Sept. 2020. I turned in my old router to Verizon on 11 Sept. 2020.  Now Verizon says  the router I purchased belongs to them and they want it back.  I contacted Amazon and they state the router belonged to them and was sold legally and too late to return.   From Nov. 2020 to now I have contacted Verizon via chat room and phone calls and was assured the matter was taken care of.  Now once again Verizon wants their router back or will charge/fine me $100.   This is getting ridiculous.  Why turn a router into Verizon that I purchased. If I do that I have no router. I need Verizon to resolve this matter. After17 years as a customer Verizon can at least have the professionalism to get back with me. The so called ticket numbers are a farce. Any suggestions. 

LawrenceC
Moderator Moderator
Moderator
Posts: 11,089
Registered: ‎03-18-2013

Re: Email address to send complaint about customer service representative

Message 24 of 25
(305 Views)

Hi Ebb,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

LawrenceC
Moderator Moderator
Moderator
Posts: 11,089
Registered: ‎03-18-2013

Re: Email address to send complaint about customer service representative

Message 25 of 25
(304 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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