04-07-2015 02:38 PM
I am beyond fed up with Verizon. First off I should say that I really liked FIOS. (I was so sick of COX's poor service.) However, I moved and it has been a nightmare trying to cancel and them continuing to charge me for service when they did not cancel me (after that long series of questions). I turned my equipment in and called to cancel and they charged me for 3 more months.
I moved more than 100 miles away to an area that did not have Verizon... In fact I had to get directtv which was the only thing my complex allowed.
Verizon would not cancel my account after turning in equipment. Calling multiple times. Finally, I just stopped paying because It was ridiculous... I was on the phone 3 times for more than 45 minutes each time. Finally on the 4th call and 3rd bill, I wouldn't get off the phone until they gave me their name and all the information associated with my cancellation. It was cancelled
I finally paid off the bill and thought I was done. OVER $450 for service I did not use. Now, ONE YEAR LATER... They are asking for the same bill again. I have offered proof, my checking statement. My bank is willing to show them the money is not reversed... However, they are now asking for some form my bank has never heard of.
I have put numerous hours into fixing this and paid my bank for the fee to get a special statement that they think will fulfill Verizon's needs.
Also, I have been on the phone with them and could never get someone that was willing to accept my paperwork... They just insisted that I owed and I needed to talk to the collection agency. (Don't get me started on the collection agency).
I said they are getting there bad information from YOU, so you need to straighten this out. So finally after 3 more long calls with them someone finally gives me a fax number to receive my bank info.
As far as I am concerned, they owe me money back from this ordeal.
04-07-2015 03:38 PM
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02-18-2021 07:40 AM
I purchased a router from Amazon on 9 Sept. 2020. I turned in my old router to Verizon on 11 Sept. 2020. Now Verizon says the router I purchased belongs to them and they want it back. I contacted Amazon and they state the router belonged to them and was sold legally and too late to return. From Nov. 2020 to now I have contacted Verizon via chat room and phone calls and was assured the matter was taken care of. Now once again Verizon wants their router back or will charge/fine me $100. This is getting ridiculous. Why turn a router into Verizon that I purchased. If I do that I have no router. I need Verizon to resolve this matter. After17 years as a customer Verizon can at least have the professionalism to get back with me. The so called ticket numbers are a farce. Any suggestions.
02-18-2021 08:05 AM
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02-18-2021 08:06 AM
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