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Existing Customer Deals are horrible

Existing Customer Deals are horrible

Contributor Mike19711
Posts: 1
Registered: ‎11-08-2019
Message 1 of 1

I have been a Verizon customer for 9 years and never had an issue with service or customer service, but the fact that I can't get a deal at renewal that is anywhere near as good as what is offered new customers is really disappointing. I was looking to cutback to save costs and just do Gigabit Internet, but at $117/mo it's more expensive than the $79.99/mo Triple Play being offered now- not to mention the $300 gift card offer included in that deal.

Why don't exisitng customers get competitive offers? There is no incentive for customer loyalty.

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