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F/U twitter support/?service fee

F/U twitter support/?service fee

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Contributor misande1
Contributor
Posts: 3
Registered: ‎11-07-2014
Message 1 of 3
(1,047 Views)
Yesterday @Verizonfios responded to my post @Randi_roozle that they would be willing to credit 4 days of service to my account. I watch on demand and game over weekends and I couldn't do either this weeekend. I was very iritated not being able to access everything for 4 days. Spotty WiFi aND no ether net and no on demand services on 3 set top boxes. The icing on the cake was updated invoice for a service repair fee. Since when do you charge when YOUR equipment is broken? Pretty sure you just crossed the line and we are done. This is exactly why I opted to stay out of a contract because of crappy support.

The other providers are looking good right about now. Such a shame because I've had limited to no problems for 4 years up until last 6 or so months.
2 REPLIES 2
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008
Message 2 of 3
(1,039 Views)

This is mainly a peer to peer support forum.

Have you contacted support to see what they are billing you for?

Did they dispatch a technician to your house for repairs?

If so, what did he find/repair?

Not saying it is your fault or charge is valid?

That info will help determine if charge was proper.

For example (not saying this is true in your case):

If you had damaged ONT, they could charge a repair fee.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 3 of 3
(1,020 Views)

As you are already in touch with Verizon, we would suggest you go back to that contact and discuss the bill with them.

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