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FCC Complaints

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Contributor SickOfFIOS
Contributor
Posts: 1
Registered: ‎02-04-2018
Message 1 of 8
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Has anyone filed complaints with FCC against FIOS and received any satisfaction whatsoever to whatever problem or problems they have?

7 REPLIES 7
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,767
Registered: ‎11-04-2008
Message 2 of 8
(2,094 Views)

FCC has only very limited powers over cable providers.

Local cable authority (should be listed on your bill) might be of more help.
What is issue?


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Gold Contributor VII
Gold Contributor VII
Posts: 4,861
Registered: ‎10-18-2016
Message 3 of 8
(2,088 Views)

@SickOfFIOS wrote:

Has anyone filed complaints with FCC against FIOS and received any satisfaction whatsoever to whatever problem or problems they have?


The trouble with FCC complaints is after you file online, and submit documentation of a valid complaint they will work with you within 30 days.

Their results are limited. As was stated to you the local regulatory authorities such as the public service and or utilities commission has great authority.

if at that juncture you are still not liking the service from the public utilities you can file serious charges with your states attorney generals department.

between the two you can get better results.

another option is http://www.bbb.org which has a good track record with Verizon and other broadband and telephone and tv providers.

 

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Gold Contributor VII
Gold Contributor VII
Posts: 4,861
Registered: ‎10-18-2016
Message 4 of 8
(2,088 Views)

@SickOfFIOS wrote:

Has anyone filed complaints with FCC against FIOS and received any satisfaction whatsoever to whatever problem or problems they have?

The trouble with FCC complaints is after you file online, and submit documentation of a valid complaint they will work with you within 30 days.

Their results are limited. As was stated to you the local regulatory authorities such as the public service and or utilities commission has great authority.

if at that juncture you are still not liking the service from the public utilities you can file serious charges with your states attorney generals department.

between the two you can get better results.

another option is http://www.bbb.org which has a good track record with Verizon and other broadband and telephone and tv providers.

 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 5 of 8
(1,986 Views)

Actually IF and ONLY IF, Verizon is violating one of the FCC's rules the result can be swift.  Unfortunately most things people complain about will not fall under their rules.

 

So local, state authories, or the BBB are more likely to be of help.

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Gold Contributor VII
Gold Contributor VII
Posts: 4,861
Registered: ‎10-18-2016
Message 6 of 8
(1,981 Views)

@tns2 wrote:

Actually IF and ONLY IF, Verizon is violating one of the FCC's rules the result can be swift.  Unfortunately most things people complain about will not fall under their rules.

 

So local, state authories, or the BBB are more likely to be of help.


Well overcharging is one of their mandates.

 

not providing services paid for is under FCC mandates.

no phone service, yep the FCC has authority over that.

fraud or miss representing the services are FCC are valid complaints .

but like I said local agencies can get faster and better results.

 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,767
Registered: ‎11-04-2008
Message 7 of 8
(1,961 Views)

Define overcharging?

And the problem with deciding if a service provider is not providing services paid for are perception. People believe certain services should be provided (ie free VOD). But TOS does not provide that. Nor is any certain channel required to be carried over the term of a contract. TOS explicitly states that channels can be changed.

Same with misrepsenting services. Yes, some rep can provide wrong info. But I am guessing that FCC won't get involved unless it can be shown to be company sponsored or endorsed.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Gold Contributor VII
Gold Contributor VII
Posts: 4,861
Registered: ‎10-18-2016
Message 8 of 8
(1,946 Views)

@CRobGauth wrote:

Define overcharging?

And the problem with deciding if a service provider is not providing services paid for are perception. People believe certain services should be provided (ie free VOD). But TOS does not provide that. Nor is any certain channel required to be carried over the term of a contract. TOS explicitly states that channels can be changed.

Same with misrepsenting services. Yes, some rep can provide wrong info. But I am guessing that FCC won't get involved unless it can be shown to be company sponsored or endorsed.


Overcharging should be obvious. In most cases it is raising prices during a contractual period. It also includes bait & switch, which can be bundled with fraud and misrepresentation all of which are statutes in many consumer and state laws and regulations. Also if you read the terms of services there is a disclaimer that states if any of these provisions are not enforceable in your state it is not part of this TOS.

The TOS is a blanket catch all for the company. The subscribers should write another that says “ every time Verizon raises the rates, or fails to make repairs, or to give excellent customer service, or account corrections and refunds when due should pay even if not the customer a penalty of say $1000 per incident. I would say if not paid to the customer then to the general fund in your own state. But you see that isn’t going to happen.

In NY Verizon has to pay the state if their service complaints reach a certain level. So they are quick to save their tax abatements etc. by answering the state quickly.

 

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