Looks like I'm not the only one with this issue - but in case potential future customers read these forums before moving forward PLEASE don't do the test drive. They'll tell you that you can stick with a plan that matches your viewing habits without increasing your cost but they are not telling the truth. I watched fourteen channels, that's it; there's not a plan that doesn't cost at least $15/month more than what I pay now that has all fourteen of those channels available. Seems like pretty sneaky business practice to spread these different channels out amongst various plans in such a way that most customers HAVE to opt for the larger plans. Really, y'all, fourteen channels...that's all I wanted. Comcast has an $80/month plan that won't go up that has those same channels included. Hmmm.
I was reading all the posts of all the customers who were also duped by Verizon sales reps on the supposed " test drive promo" and even though we have a 24 month contract they are jacking our costs.
I too am furious and feel strongly that the sales reps are committing fraud, and if Verizon is doing nothing then they are in fact condoning it.
Just had to chime in as yet another customer that is extremely frustrated with the tactics Verizon used. My bill has consistently been in the $150-$200 range for the phone/gigabit/tv bundle and I signed up for a promo indicating the cost would be $79.99. I too watched very few channels during the test drive period and even when I was willing to drop some of the channels I do watch in order to get a cheaper bill, I still can't seem to get below $120/mo. That's, of course, before a litany of additional taxes and fees I hadn't anticipated and the end result is $150/mo that I cannot afford. I don't even really care if I have the TV portion of the package nor do I care about having the phone. I should have just signed up for internet and left it at that but I was lured in by shady advertising practices and am now stuck in a 2 year contract.
This really is the most deceptive business practice I've encountered in some time from a company this large and (I thought) reputable. I believe we all should be fairly compensated for the ridiculously high bills we've been forced to pay and allowed to opt out of the contracts now that no-contract accounts are being pushed by Verizon (a mere 3 months after I singed up!).
Verizon - how are you making this right for your loyal customers such as myself? Or do these requests for help go unnoticed?