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FIOS Taking Advantage of the Elderly

FIOS Taking Advantage of the Elderly

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Contributor MW-FL
Contributor
Posts: 1
Registered: ‎11-11-2017
Message 1 of 2
(330 Views)

Our family ordered FIOS for my mother, and we confirmed how the installation would be accomplished prior to the technician coming to visit.

My 83-year-old mother had to let the technician in, as we could not be there during the day. He took advantage of her with how he completed the installation. She is not a computer person, so she relies heavily on her telephone answering machine and FAX, and he made them both unusable.

He started by NOT installing the DEMARC equipment that was to go in the garage, and instead placing it on a wall in a bedroom! It was the easiest place to get to. He then pulled her phone recorder out of her living room and told her it had to be next to the equipment, so he put it on a 5' high counter, which she cannot reach, so now she cannot hear when she has messages, and if she does, cannot reach the recorder to clear them. Finally he decided hooking the FAX back up was just a step too hard, so he opted not to do so at all. We called Verizon twice, they said they would come look, but never did, and now will do nothing for her.

Customer service is completely dead at Verizon FIOS - Buyer beware. Only order it if you never have had a TV, Internet, or Phone problem, as they so far seem not about to help you in any manner.

1 REPLY 1
Moderator Moderator
Moderator
Posts: 1,652
Registered: ‎07-06-2016
Message 2 of 2
(310 Views)

Hi MW-FL,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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