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False charges for "unreturned" equipment

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Denpow
Contributor
Contributor
Posts: 2
Registered: ‎05-12-2015

Re: False charges for "unreturned" equipment

Message 21 of 37
(5,934 Views)

I'm going through the same thing right now.  I returned the equipment and Verizon sent me an invoice showing a credit for the returned equipment three weeks ago.  Yesterday I received a BILL for the unreturned equipment.  I canceled my srervice on February 12 and now this.  If anyone knows how to solve this problem, please let me know.  Verizon's customer service is USELESS and no help at all.

LawrenceC
Moderator Moderator
Moderator
Posts: 10,591
Registered: ‎03-18-2013

Re: False charges for "unreturned" equipment

Message 22 of 37
(5,928 Views)

Hi Denpow,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Denpow
Contributor
Contributor
Posts: 2
Registered: ‎05-12-2015

Re: False charges for "unreturned" equipment

Message 23 of 37
(5,902 Views)

Can't find "My Support Cases" anywhere.  

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: False charges for "unreturned" equipment

Message 24 of 37
(5,895 Views)

Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases".

 

It is possible you may need to clear your cache and reboot the browser.

Nmorgan1121
Contributor
Contributor
Posts: 4
Registered: ‎07-11-2015

Re: False charges for "unreturned" equipment

Message 25 of 37
(5,819 Views)

I also have been experiencing this same frustration and need immediate resolution please. I have called four times upend receipt of this charge and have been told four times it has been removed. There is never any follow up as promised from Verizon. As of last Monday I received a call from a collection agency attempting to collect this. I am closing on a new home in two weeks and am becoming beyond frustrating with this situation. I have call records of who I have spoken to each instance including most recently a "supervisor".  I have been more than patient with this situation and have never been rude to any associate at Verizon. I simply need this resolved immediately at this point and have run out of patience with lack of follow up and poor customer service. Please advise. Thank you

LawrenceC
Moderator Moderator
Moderator
Posts: 10,591
Registered: ‎03-18-2013

Re: False charges for "unreturned" equipment

Message 26 of 37
(5,812 Views)

Hi Nmorgan1121,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Sallybobally
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎07-29-2015

Re: False charges for "unreturned" equipment

Message 27 of 37
(5,652 Views)

file a complaint with the BBB and the FTC. that usually gets verizon to pay attention. Keep DETAILED notes on who you speak with. Print ALL of the online chats, too.

 

Geng32
Contributor
Contributor
Posts: 1
Registered: ‎08-17-2015

Re: False charges for "unreturned" equipment

Message 28 of 37
(5,586 Views)
I have spent HOURS on the phone with multiple Verizon reps. & they have accomplished nothing. This all started about 10 weeks ago, I suddenly owed Verizon 700+ dollars. So I called them. I wanted to know why. I originally went with Verizon at my old address, so when I moved I just figured I'd transfer the service. I called I told them I was moving and everything was ok. When I moved I took all my equipment with me to my new location. When the technician came and installed it, he used the exact same equipment I had brought from my previous location. He also told us about the (at that time) new Dvr that could record up to 10 shows at once. I asked him how Would I be able to get it. He said he had one in his van. He then took my Dvr down stairs with him and brought up the new one. I didn't ask any questions as he was the professional and I assumed knew what he was doing. Well now I owe that very same DVR he took with him. I currently have a ticket open or something of that nature with Verizon (second one btw) trying to resolve this issue. My service is currently not on and I don't know what to do because I depend on the wifi for work and school. This whole situation has been so upsetting and stressful. I don't know what to do.
LawrenceC
Moderator Moderator
Moderator
Posts: 10,591
Registered: ‎03-18-2013

Re: False charges for "unreturned" equipment

Message 29 of 37
(5,571 Views)

Hi Geng32,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

evanf
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎08-22-2012

Re: False charges for "unreturned" equipment

Message 30 of 37
(2,890 Views)

Hello,

 

Am hoping I can head this off as the support activity from Verizon reps has been good in this thread.

 

I JUST came home to an urgent mail notice from the equipment processer OnProcess Technology stating that I have unused equipment that belongs to Verizon, and cites a High Definition DVR with serial number #{edited for privacy} as still outstanding.

 

However, I NEVER had a DVR on my premises when I had a double-play package, and have returned my HD STB (with no DVR) and router/modem, per UPS tracking #{edited for privacy}.

 

Can someone please help me / elevate this issue to CONFIRM that I will not start getting charged for unused equipment? I tried calling the Equipment Return Specialist number listed but did not have any luck reaching a rep.

 

Thanks!

-Evan

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