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FiOS Internet Out

FiOS Internet Out

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Specter
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Posts: 1
Registered: ‎03-10-2018
Message 1 of 2
(421 Views)

My FiOS internet has been out since midnight on the 8th of this month. Called and called with zero response. Finally used the app to schedule a tech since there was power but apparently the wire was cut. They were supposed to come in today (the 10th) from 12-2PM. I call in and the representative has no notes as to why the ticket was closed....Now they scheduled me for next Thursday?!? They haven’t sent a confirmation email with the date and time either.... It also still shows that they’re still trying to bill me for services I no longer use? What is going on Verizon?!? Services were amazing for years and now it’s like malfunction meltdown with everything all at once...

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Moderator
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Posts: 1,028
Registered: ‎07-06-2016
Message 2 of 2
(416 Views)
This issue has been escalated to a Verizon agent.
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