×

Switch Account

FiOS Prepaid Visa $250 Broken Link

FiOS Prepaid Visa $250 Broken Link

Reply
Contributor JohnJohns415
Contributor
Posts: 1
Registered: ‎11-26-2019
Message 1 of 2
(199 Views)

I signed a two-year contract and received an email to register for the $250 prepaid card. However, the link is broken and sends me to account home instead of the page to register for the card (on both MyFiOs app and PC).

 

Chat support told me to contact the rewards team but after taking down my info the rep placed me on a hold (25+ mins now).

 

How do I register for my prepaid card within the required time period?

 

How do I get my rewards card?

 

Edit: Gave up after 45 min mystery hold...

1 REPLY 1
Highlighted
Moderator Moderator
Moderator
Posts: 9,359
Registered: ‎03-18-2013
Message 2 of 2
(185 Views)

Hi JohnJohns415,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.