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My friend ordered FiOS service as a result of my referral (through the Verizon Share the Network program) and is now a FiOS customer. However, despite instructions to the contrary, he and I are now being told that my referral (through the Verizon Share the Network program) will not be honored because he ordered the service over the telephone instead of on-line. I find this entirely unacceptable and very poor customer service.
I will no longer be referring my friends and family to FiOS. They're on your own to gain new customers becasue I'm no longer going to help.
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I had the same problem. Even tho my son told them over the phone I was referring him.
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Any suggestions would be greatly appreciated
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I had the same problem. I referred my brother (In Redondo Beach, CA) to Verizon FIOS and he also signed up for the complete package as I have (cell phone, Home Phone, FIOS TV and Internet) and informed the representative that he was referred by me and we were suppose to both get a reward for this and never did get anything from Verizon. I will be cancelling my contract with Verizon when my contract is up and my brother will also be cancelling his contract unless Verizon gives up what they promised.
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You'd think they would appreciate the referral, instead they put me through a maze of condescending call center reps who tell anything but the truth.
I will not be getting them any more new customers.
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I know I am late to this conversation but I found it looking for information on referral program.
It looks like Verizon doesn't care as no one from the company ever responded to this tread.
I have had some success referring if they used the website but always thought it was rediculus that it had to be only through the website.
I just got off the phone with them and they killed the program all together.