×

Switch Account

FiOS address finder issues

FiOS address finder issues

Reply
Contributor crossbowman5
Contributor
Posts: 3
Registered: ‎04-30-2009
Message 1 of 6
(6,509 Views)
Okay. I hate Comcast. Frequent service losses, horrible customer service, and now bandwith restrictions. I would be glad to switch to FiOS, except the stupid 'tool' provided cant find my address, even typed 7 different ways and using the expanded form. It dosn't say we're moving service, it says we can't find your address. If anyone thinks they can help, email/PM me and I will fork over my address. I live in Kent, Washington, for reference.
5 REPLIES 5
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 5,731
Registered: ‎09-24-2008
Message 2 of 6
(6,492 Views)
#1 Did you try entering your phone number?

#2 Did that site try to correct you?

For example

We found the following address in our records based on the address you entered. Please select your address below or "No" if you need to re-enter the address.




If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Contributor crossbowman5
Contributor
Posts: 3
Registered: ‎04-30-2009
Message 3 of 6
(6,478 Views)

1. I did, but it didn't work since I don't have Verizon phone service.

2. No. Just whined about not being able to find it. Thanks for trying, though. From what I found (or didn't find...) on the forum, it seems to just hate my address.

Message Edited by crossbowman5 on 05-01-2009 02:47 PM
Nickel Contributor
Nickel Contributor
Posts: 55
Registered: ‎02-26-2009
Message 4 of 6
(6,470 Views)

Try using the telephone of you next door neighbors. If FiOS is available for them, it is likely available for you.

 

You can put in the number at www.verizon.com in the section on the bottom right that says "High Speed Internet". Even though it says HSI, if FiOS is available, it will tell you so.

 

Good Luck.

Larry
Verizon Telecom
Vz Voice Portals & Connection Wizard


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Nickel Contributor
Nickel Contributor
Posts: 55
Registered: ‎02-26-2009
Message 5 of 6
(6,469 Views)
Sorry.. left out a word.. to be clear.. Use your neighors telephone number in the availablility search page.

Larry
Verizon Telecom
Vz Voice Portals & Connection Wizard


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Copper Contributor Harles
Copper Contributor
Posts: 40
Registered: ‎05-04-2009
Message 6 of 6
(6,439 Views)

 

Crossbowman,

 

I would be happy to research this for you if you would like. I have access to contacts in Engineering and a FiOS Address Status Tool. If you are in a Verizon-served area and we have FiOS available, I will be able to get your address validated in our provisioning/qualifying systems so we can place an order.

 

If you would send me your information in an email or private message, I will be in the office tomorrow through Saturday and I will ensure we capture some results for you. I believe Kent is in a Qwest-served area, and if that is the case for your address then Verizon will most likely not have any facilities available to serve the address. However, I'd be happy to check for you.

 

 

 

{signature removed}

Message Edited by KaLin on 05-04-2009 06:28 PM
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.