How can I file an official complaint against Verizon? I have donated a plethora of hours corresponding with Verizon reps in an attempt to resove issues...nothing works. I have to start from square one each time. I would like to obtain justification for a supposed past due amount when I cancelled and returned all equipment in May 2016. More importantly, WHY DID VERIZON CHANGE MY LAST NAME and WHEN WILL THEY CORRECT THEIR ERROR?
Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong. – Donald Porter
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.