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File a complaint for the refund of the router COST- I cancelled service within the 30 DAY GUARANTEE

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Tt3
Contributor
Contributor
Posts: 2
Registered: ‎09-23-2019

File a complaint for the refund of the router COST- I cancelled service within the 30 DAY GUARANTEE

Message 1 of 4
(388 Views)

I CANCELLED MY SERVICES IN JULY AND NOW IN SEPTMEBER AFTER SPEAKING TO 6 DIFFERENT PEOPLE I AM BEING TOLD I DID NOT FOLLOW THE POLICY WHICH IS NOT TRUE. i FOLLED ALL INFORMATION GIVEN TO BE BY THE EMPLOYEES ON THE SUPPORT CALL IN #.

3 REPLIES 3
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,274
Registered: ‎10-18-2016

Re: File a complaint for the refund of the router COST- I cancelled service within the 30 DAY GUARA

Message 2 of 4
(385 Views)

This may be a sticky situation. The only refund you get on a purchased router is an exchange for a working one. Because you want to cancel service and try for a refund may not be happening for the cost I would simply sell it to someone yourself to get the funds back.

 

 

Tt3
Contributor
Contributor
Posts: 2
Registered: ‎09-23-2019

Re: File a complaint for the refund of the router COST- I cancelled service within the 30 DAY GUARA

Message 3 of 4
(380 Views)

Problem is I turned it in because I was told that it was under the guarantee by their employees when I called to cancel. I've spoke to 6 people since July and everyone told me I would get a refund. In my eyes they are in the wrong. That's probably why the technician pushed me to purchase. Initially I wanted to rent

LawrenceC
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Posts: 10,710
Registered: ‎03-18-2013

Re: File a complaint for the refund of the router COST- I cancelled service within the 30 DAY GUARA

Message 4 of 4
(366 Views)

Hi Tt3,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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