×

Switch Account

Fios/Echo Promotion

Reply
Contributor MrsToliver
Contributor
Posts: 1
Registered: ‎01-05-2019
Message 1 of 2
(382 Views)

I signed up with a Fios promotion that includes Amazon Prime and Echo. The link in the email that comes to redeem your echo goes to your account but there's no option to redeem. When I try to access the email now, it’s blank. I've seen this posted multiple times by other customers who have the same issue, ao I’m beginning to wonder if this is a scam. I too have called customer service to no avail, and will be taking this matter to Twitter and local media outlets if I do not receive a response and resolution within the next 7 days. 

1 REPLY 1
Moderator Moderator
Moderator
Posts: 9,050
Registered: ‎03-18-2013
Message 2 of 2
(372 Views)

Hi MrsToliver,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.