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Fios Freedom Bundle (Voice and 20Mbps/5Mbps Internet) Upgrade to Ultimate Upgrade

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Tahoom
Contributor
Contributor
Posts: 1
Registered: ‎05-09-2009

Fios Freedom Bundle (Voice and 20Mbps/5Mbps Internet) Upgrade to Ultimate Upgrade

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I got a call last 5-9-2009 regarding an offer for an upgrade to the Ultimate Upgrade bundle (Voice,Internet and TV). We are currently in the Fios Freedom Bundle which is VOice + 20Mbps/5Mbps Internet. WHat I failed to ask from the Verizon representative was, if I upgrade now to the Ultimate Upgrade, will I still retain the Internet speed that I currently have? I was offered the plan 99/month. WHen I checked the plan 99 online, it shows that the internet speed is only 10Mbps/2Mbps. If this is the case, who do I call or send a message to cancel my order. My order number for the ultimate upgrade is {edited for privacy}
Message Edited by KaLin on 05-12-2009 08:52 PM
2 REPLIES 2
shadowmind
Copper Contributor
Copper Contributor
Posts: 19
Registered: ‎05-18-2009

Re: Fios Freedom Bundle (Voice and 20Mbps/5Mbps Internet) Upgrade to Ultimate Upgrade

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(5,117 Views)
Ther best way to modify your order would be call 888-553-1555, they can answer your questions and cancel it if you need hope this helps.
BrianMcD
Silver Contributor III
Silver Contributor III
Posts: 412
Registered: ‎05-01-2009

Re: Fios Freedom Bundle (Voice and 20Mbps/5Mbps Internet) Upgrade to Ultimate Upgrade

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(5,015 Views)
I have the Ultimate HD Bundle, which includes 20/5 for the Internet.  When I looked at teh 99 Bundle it had the Internet at 10/2.
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