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Fios Upgrade Promotion

Posts: 1
Registered: ‎02-04-2021

Fios Upgrade Promotion

Message 1 of 3

Upgraded my Fios internet to gigabit which earned me the $100 Verizon gift card. However every time I go to try and register to redeem I get error messages or the pages don’t load. It’s like Verizon does not want to honor this promotion with how difficult they are making it to redeem. Any help would be appreciated as any one in chat support just pawns the issue over to phone support. Thanks I’m advance 

Silver Contributor III
Silver Contributor III
Posts: 377
Registered: ‎10-23-2008

Re: Fios Upgrade Promotion

Message 2 of 3

No help for you here. But as I just found out after spending 3 hours with chat support, they are pawning us off on Voice support cuz chat support reps can't get their supervisors to respond to them.

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Moderator Moderator
Posts: 10,899
Registered: ‎03-18-2013

Re: Fios Upgrade Promotion

Message 3 of 3

Hi mandybats,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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