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Fios outage refunds

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fVzDirector
Contributor
Contributor
Posts: 1
Registered: ‎09-25-2017

Fios outage refunds

Message 1 of 2
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Why is a promised credit never processed for customers when a Verizon outage occurs. My whole neighborhood was out for over a day due to a Verizon network issue. 

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CRobGauth
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Platinum Contributor III
Posts: 7,963
Registered: ‎11-04-2008

Re: Fios outage refunds

Message 2 of 2
(636 Views)

Unless you call and ask for credit, you won't get it. It is not automatic


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