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I can't believe a company this big is so mickey mouse. I spent an hour on the phone with an agent in Ohio, gave her my information and explained pretty much the same issues as every here. I had my contract extended. They were able to tell it was extened, couldn't see any where on the contract who did it, but it happened in June of this year. She also informed me that Verizon gives bonus for extending customer contracts, so you can imagine my shock to find this out.
I see Verizon reps on this forum apologizing and saying "just call an agent with your service details", that is unaldulerated hogwash. As after an hour on the phone the agent told me there is nothing they could do. Not call this department or that, basically tough.. and suck it up and pay.
I guess the only way to deal with Verizon is to contact channel 3 and 6 and report them to their investigative teams on fraud.
Sad, I have been a customer for nearly 10 years. Shame on you Verizon.
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Same thing has happened to me. My 2 year contract had just expired late last year ( in oct i think). I called to make a service appointment as the service person had not connected fios cable in one wall cable outlet in a room. Verizon apparently extended my contract for 2 years starting the date of that service appointment and are now telling me that I called and renewed the contract which is absolutely false. It is very sad that they are trying these tactics to retain customers.
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