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I signed up for Verizon Internet and Phone about two days ago.
problem #1 - there is a fraud alert on my credit due to the theft of my identity.
problem #2 - i have been on hold for two hours
problem #3 - nobody, so far, has told me when my order will be completed
problem #4 - i have been on hold for two hours
problem #5 - i have yet to talk to anyone at verizon due to being on hold for two hours.
have i mentioned i've been on hold for two hours?
what is it going to take to actually talk with a live human being ?
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I have had the same problem of being left on hold several times. I was just on hold for about an hour and gave up.
If you can figure out how to get a hold of someone at Verizon who actually is able to fix any of your problems, please share with the rest of us.
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In all fairness to Verizon, I realize they are experiencing growing pains as their service is very much in demand. They are probably swamped with calls and are struggling to keep up. But how hard can it be to simply have a phone recording that honestly informs people from the very beginning that calls simply will not be answered within a reasonable time.
Secondly, it seems like perhaps their quest to expand a bit too quickly has overwhelmed their ability to provide customer service to those areas. Verizon should explore the idea of not moving to a new area until they are fully staffed and equipped to do so within a reasonable time frame. It takes time to get nationwide but upsetting thousands along the way just isn't the way to do things. You'll never make everybody happy but having phone lines that go nowhere will make no one happy.
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@marysuff wrote:what is it going to take to actually talk with a live human being ?
Just say "agent" every time the phone system asks for input and you generally will get to an agent pretty quickly. At least that has been my experience (and I did not figure this out myself, someone posted it somewhere, I tried it, and it worked, maybe it will work for you).
__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248
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