06-14-2020 03:35 PM
I received email saying my $50 visa reward I earned for starting new fios service is available but every time I try to redeem it I get an error message. I see this is an ongoing problem that needs to be fixed. I need someone to look into this and fix it so I can get the reward I was promised for signing up for new fios service.
06-14-2020 04:08 PM
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.