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Getting through to a live person at Verizon on the phone

Getting through to a live person at Verizon on the phone

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎07-03-2009
Message 1 of 7
(53,859 Views)

I just spent 45 minutes on the phone with Verizon.  Most of the time I was on hold or being passed from one person to the next until I finally got the right person.  This is both time consuming and frustrating.  This was not the first time this has happened.  I am getting pretty annoyed and am  thinking about switching to Comcast when my 2 year commitment with Verizon FIOS is over.  Verizon needs to do a better job in responding to phone calls.  I tried the on-line chat with an agent and the info they were able to give me was useless.

6 REPLIES 6
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,814
Registered: ‎09-24-2008
Message 2 of 7
(53,810 Views)

I agree.

 

What is the issue that you are trying to contact them about?

 

However, please do not give out any private info that users on the net should not know.

 

Serial number(s), MAC Address(es), Phone Number(s), Snail Mail Address, E-mail Address, and the like....

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎08-16-2010
Message 3 of 7
(53,601 Views)

I had luck calling the Customer Relations number - 800-483-7988. Good luck with your issue!

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Bronze Contributor II
Bronze Contributor II
Posts: 82
Registered: ‎08-07-2009
Message 4 of 7
(53,567 Views)

When they prompt you to press 1,2 ,etc. press 0 that will take you right to a customer service person.Pressing 0 pretty much works for any customer service you need to call.

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Contributor
Contributor
Posts: 1
Registered: ‎11-17-2014
Message 5 of 7
(28,960 Views)

Pressing '0' does not work; recording says operation not available.

 

Still no real live human being.  At least I can talk to someone at Comcast ... Geez!

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Contributor
Contributor
Posts: 1
Registered: ‎10-31-2017
Message 6 of 7
(3,879 Views)

I have a problem even getting someone on the phone.  These computerized answering setups stink.

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Moderator Moderator
Moderator
Posts: 9,533
Registered: ‎03-18-2013
Message 7 of 7
(3,867 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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