Customers With Disabilities
quick menu

Getting through to a live person at Verizon on the phone

Getting through to a live person at Verizon on the phone

Reply
Stevefr
Contributor
Message 1 of 5
(49,622 Views)

I just spent 45 minutes on the phone with Verizon.  Most of the time I was on hold or being passed from one person to the next until I finally got the right person.  This is both time consuming and frustrating.  This was not the first time this has happened.  I am getting pretty annoyed and am  thinking about switching to Comcast when my 2 year commitment with Verizon FIOS is over.  Verizon needs to do a better job in responding to phone calls.  I tried the on-line chat with an agent and the info they were able to give me was useless.

4 REPLIES
Gold Contributor VII
Gold Contributor VII
Message 2 of 5
(49,573 Views)

I agree.

 

What is the issue that you are trying to contact them about?

 

However, please do not give out any private info that users on the net should not know.

 

Serial number(s), MAC Address(es), Phone Number(s), Snail Mail Address, E-mail Address, and the like....

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Dyan
Contributor
Message 3 of 5
(49,364 Views)

I had luck calling the Customer Relations number - 800-483-7988. Good luck with your issue!

Nickel Contributor
Message 4 of 5
(49,330 Views)

When they prompt you to press 1,2 ,etc. press 0 that will take you right to a customer service person.Pressing 0 pretty much works for any customer service you need to call.

rlpnva
Contributor
Message 5 of 5
(24,723 Views)

Pressing '0' does not work; recording says operation not available.

 

Still no real live human being.  At least I can talk to someone at Comcast ... Geez!

My Rewards+
Start earning points Enrolling in My Rewards+ is quick, free and easy

Refer A Friend
Refer friends to the Verizon Fios Family, and earn 10,000 My Rewards+ points
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services
  • Apps

Support

Watch Fios