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08-10-2010 07:40 AM
I just spent 45 minutes on the phone with Verizon. Most of the time I was on hold or being passed from one person to the next until I finally got the right person. This is both time consuming and frustrating. This was not the first time this has happened. I am getting pretty annoyed and am thinking about switching to Comcast when my 2 year commitment with Verizon FIOS is over. Verizon needs to do a better job in responding to phone calls. I tried the on-line chat with an agent and the info they were able to give me was useless.
08-10-2010 12:40 PM
What is the issue that you are trying to contact them about?
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Serial number(s), MAC Address(es), Phone Number(s), Snail Mail Address, E-mail Address, and the like....
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08-21-2010 04:45 AM
When they prompt you to press 1,2 ,etc. press 0 that will take you right to a customer service person.Pressing 0 pretty much works for any customer service you need to call.