Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Getting through to a live person at Verizon on the phone

Reply
Stevefr
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎07-03-2009

Getting through to a live person at Verizon on the phone

Message 1 of 7
(54,679 Views)

I just spent 45 minutes on the phone with Verizon.  Most of the time I was on hold or being passed from one person to the next until I finally got the right person.  This is both time consuming and frustrating.  This was not the first time this has happened.  I am getting pretty annoyed and am  thinking about switching to Comcast when my 2 year commitment with Verizon FIOS is over.  Verizon needs to do a better job in responding to phone calls.  I tried the on-line chat with an agent and the info they were able to give me was useless.

6 REPLIES 6
dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,038
Registered: ‎09-24-2008

Re: Getting through to a live person at Verizon on the phone

Message 2 of 7
(54,630 Views)

I agree.

 

What is the issue that you are trying to contact them about?

 

However, please do not give out any private info that users on the net should not know.

 

Serial number(s), MAC Address(es), Phone Number(s), Snail Mail Address, E-mail Address, and the like....

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Dyan
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎08-16-2010

Re: Getting through to a live person at Verizon on the phone

Message 3 of 7
(54,421 Views)

I had luck calling the Customer Relations number - 800-483-7988. Good luck with your issue!

hitmehhh
Bronze Contributor II
Bronze Contributor II
Posts: 82
Registered: ‎08-07-2009

Re: Getting through to a live person at Verizon on the phone

Message 4 of 7
(54,387 Views)

When they prompt you to press 1,2 ,etc. press 0 that will take you right to a customer service person.Pressing 0 pretty much works for any customer service you need to call.

rlpnva
Contributor
Contributor
Posts: 1
Registered: ‎11-17-2014

Re: Getting through to a live person at Verizon on the phone

Message 5 of 7
(29,780 Views)

Pressing '0' does not work; recording says operation not available.

 

Still no real live human being.  At least I can talk to someone at Comcast ... Geez!

steverogalinski
Contributor
Contributor
Posts: 1
Registered: ‎10-31-2017

Re: Getting through to a live person at Verizon on the phone

Message 6 of 7
(4,699 Views)

I have a problem even getting someone on the phone.  These computerized answering setups stink.

LawrenceC
Moderator Moderator
Moderator
Posts: 10,510
Registered: ‎03-18-2013

Re: Getting through to a live person at Verizon on the phone

Message 7 of 7
(4,687 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.