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HORRIBLE CUSTOMER SERVICE

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Cora
Bronze Contributor I
Bronze Contributor I
Posts: 59
Registered: ‎01-26-2009

Re: HORRIBLE CUSTOMER SERVICE

Message 11 of 17
(5,173 Views)

O goody!  A rant link.  I think all forums should have a board just for people to let off steam.  Call it, "Pet Peeves", Rants and Raves" or "O!  I Could Just Spit!!!"  It will allow people to assist and empathize with each other just as in the other boards.

 

I have been cut off by Verizon's screening computer several times this year, because all agents were busy.  Yet when I immediately redialed and give the same information, I would then be told I am second or first person in queue!

 

Kudos to the person who suggested requesting an "Agent" after giving the computer your telephone.  It has saved me from blowing many gaskets.

woyala
Silver Contributor IV
Silver Contributor IV
Posts: 575
Registered: ‎03-25-2009

Re: HORRIBLE CUSTOMER SERVICE

Message 12 of 17
(5,154 Views)
I don't know how you get so much trouble with customer service.  I've called couple of times to fios Tech support and billing and they've been very polite and resolved my issues.  If you call in and want to speak to someone, just say "agent" or press 0 and keep doing it until you are transfered.
Cora
Bronze Contributor I
Bronze Contributor I
Posts: 59
Registered: ‎01-26-2009

Re: HORRIBLE CUSTOMER SERVICE

Message 13 of 17
(5,071 Views)

Hello Volcaz1,

 

I know there must be a reason why you have not contacted your bank and put a stop to these unauthorized withdrawals.

 

Perhaps you may get assistance from dslreports's forum found Here.  If they cannot assist you to your satisfaction, perhaps you should search for a neighborhood organization/political office that can.  I did.

 

Good Luck.

questorfla
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎08-08-2009

Re: HORRIBLE CUSTOMER SERVICE

Message 14 of 17
(5,047 Views)

Dont waste your time calling tech support or even going to store.  No one cares.  If they did, they would be able to look up the last time you called or came in and keep some continuity.

Obviously the Verizon people have NOTHING whatsoever to do but waste your time and (0f course) collect your money.

 

When we had Alltel, we had occasional problems too,  But they got fixed promptly and the people I spoke with KNEW why I was calling

they KNEW who I was.

Now you have to provide so much ID that I am beginning to think they are selling the info

 

questorfla
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎08-08-2009

Re: HORRIBLE CUSTOMER SERVICE

Message 15 of 17
(5,046 Views)

By the way, just a note to the person who wants to cancel autopay.

They is NO WAY to do it.

The ONLY sure way to get it done is to go to the bank and have them change your account number

 

Been there,, Done that.

 

Changing your accr number works  every time and you might be surprised to find that the BANK will be on your side!

alex_lee
Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎08-07-2009

Re: HORRIBLE CUSTOMER SERVICE

Message 16 of 17
(5,039 Views)
i think the reason why they asked you for your info is for security purposes, anyone can say yes (that they are the account holder) if customer service rep will just confim who they are according to the info on their tools.
Message Edited by alex_lee on 08-14-2009 11:00 AM
Humble
Bronze Contributor I
Bronze Contributor I
Posts: 50
Registered: ‎11-10-2008

Re: HORRIBLE CUSTOMER SERVICE

Message 17 of 17
(4,835 Views)

I have been a triple play customer since October 2008.   I extended my one year contract 4 months early to lock in the rate for two years and upgraded my internet speed.   I recently had a TIVO installed and a 7216 removed.  The installation and subsequent billing was great.  The partial month charges and credits, in both cases, were calculated perfectly.

 

The 7216 box does not function as intended and does not work well with my new Sony televisions.     Thus, I think the equipment is a **bleep** but the service behind it, including calls to the FIOS number, have been handled in a satisfactory manner and the people who helped me were excellent.  All in all, I am pleased with the customer service at Verizon.

 

If I thought Verizon was bad, I would not be hanging around waiting for the incompetence of Frontier Communication to arrive.  I realize there are some total losers at Verizon but there are many more winners and I guess I have just been one of the forutnate customers.

 

Edmonds, Washington

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