- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Has anyone else experienced awful customer service? I have had the worst time trying to get a simple problem resolved. I think any other company would have immediately tended to the issue. But, with Verizon, I have spent hours on the phone over the course of three months and my problem was never resolved. I finally went to pay the money that I 'owe' them, and their online payment center messed up... causing me to spend MORE time on hold listening to their lovely elevator music that plays for one second and then cuts off... then plays for a second and then cuts off. Needless to say I am very frustrated with the level or customer service I have received from Verizon. Their wait times are too long, people promise to call me back and (of course) they don't and they do not take responsibility for what their sales people promise.
I for one will not be opening any other accounts with Verizon and I intend to spread the word to all of my friends.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
--
What is your issue?
Perhaps the people on this message board can help you?
However please do not post info that you want everyone to see, like....
#1 Full Phone number
#2 Full snail mail (or e-mail) Address
#3 Full Public IP. Which is any IP, expect these three ranges:
a) 10.0.0.0 to 10.255.255.255
b) 172.16.0.0 to 172.31.255.255
c) 192.168.0.0 to 192.168.255.255
#4 Full MAC Address. Only the first two sets will do...
Example of a full MAC Address: 08:00:69:02:01:FC
To look up the first two sets most people use, http://www.coffer.com/mac_find/
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I agree, I've been a customer for 6 months and have experienced multiple issues with no resolution. I was even told by multiple phone customer service reps they don't take complaints over the phone. But email and web have gotten no response at all. The stores are just as bad as the phone. In an economy like this, you would think this company would care about it's customers. If Verizon starts to lay people off, these people will have no one to blame but themselves and will get no sympathy from me.
I can't wait until my contract is up - AT&T or Sprint here I come!!!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Let me tell you a story.
Back in January, I had my services re-established. When I did, they split my accounts. On one account, I had TV, and on the other I had Internet.
For the last 6 weeks, I have been trying to get them to merge the accounts into one account under the Double Play bundle. They finally succeeded this past week. For the last month, I have been trying to get my account upgraded to the Triple Play, with phone service. I have called on this issue more than 12 times.
I finally got an order in the system for the upgrade, and scheduled for service install today, 3/29 between 1 and 3 PM. They did not show. When I contacted customer service, they told me the order was not properly processed. I have to call back yet again tomorrow to schedule another order.
We are about to cancel our services and switch to Brighthouse Networks due to the repeated customer service failures.
{please keep it relevant}
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Anjel wrote:
because they did not want to help me with port forwarding the beast!Message Edited by KaLin on 03-31-2009 12:15 AM
No kidding.
As to why they do not help you (or us), follow this "path":
http://www.dslwebserver.com/ -> under Quick start, go to Connection..
Please note: This assumes that you are not on "business class".
^^
If you are on the Business plan, I have no idea.
I went to http://www22.verizon.com/content/businessdsl/faqs/faqs.htm
I clicked on "Can I use any modem with my Verizon High Speed Internet for Business service?" and checked the list of modems that they say you should use..
****
@Anjel wrote:
When you put in the ip address in the address bar a verizon page pops up with more icons andMessage Edited by KaLin on 03-31-2009 12:15 AM
Go to http://www.portforward.com/english/routers/port_forwarding/routerindex.htm
and find the router guide that is the closest to your router screens.
**
Since you said something about VONAGE, I think I know what is going on.
You are most likely Double NATTED.
You have a westell 327W modem/wireless router and a VONAGE router.
What is the brand and model of that VONAGE router?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content