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HOW TO KEEP YOUR CURRENT CUSTOMER

HOW TO KEEP YOUR CURRENT CUSTOMER

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Contributor fchu1997
Contributor
Posts: 1
Registered: ‎08-09-2013
Message 1 of 4
(1,926 Views)

THIS IS NOT EVEN AN IDEA.  THIS IS JUST SIMPLE BUSINESS 101.   I BROUGHT THIS ISSUE 2 YEARS AGO AND ENDED UP TALKING TO A NICE SUPERVISOR THAT UNDERSTOOD MY POSITION AND ENDED UP WITH THE SAME DEAL NEW CUSTOMER WILL GET FOR CURRENT CUSTOMER WHO WANTS TO RENEW THEIR CONTRACT FOR ANOTHER 2 YEARS!!!.  AS WE ALL KNOW VERIZON HAVE A GREAT DEAL FOR NEW CUSTOMER BUT THIS DEAL IS NOT AVAILABLE FOR THEIR 2 OR 10 YEARS CUSTOMER THAT WANT TO RENEW THEIR CONTRACT?????  I UNDERSTAND THE IDEA AND FINANCIAL PART OF DOING THAT BUT THEY ARE WRONG. BECAUSE MY 2 YEARS CONTRACT EXPIRED IN 4 MONTHS AND IF THEY DON'T GET ME THE SAME DEAL THEY ARE OFFERING TO THEIR NEW CUSTOMER, I WILL BE LOOKING FOR THEIR COMPETITOR.  I MEAN THEY NEE DOT ADD IN THEIR DICTIONARY WHAT LOYAL CUSTOMERS MEANS OR LOOK INTO HOW TO KEEP YOUR CURRENT CUSTOMERS, I MEAN I MIGHT NOT EVEN CARE IF THEY STOP SENDING ME ALL THESE ADS ALMOST EVERYWEEK ABOUT ALL THESE GREAT DEALS NEW CUSTOMERS GET, I FEEL LIKE CHEATED....BY THE WAY, I HAVE BEEN WITH VERIZON FOR 6 YEARS NOW....AND I AM CERTAIN, I AM NOT THE ONLY ONE, IF YOU ARE CURRENT CUSTOMER LIKE ME YOU WILL CERTAINLY WILL AGREE IF YOU SEE WHAT THEY ARE OFFERING TO NEW CUSTOMER....YOU WILL FEEL LIKE BETRAYED.....

3 REPLIES 3
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009
Message 2 of 4
(1,899 Views)

IF IT'S NOT EVEN AN IDEA WHY ARE YOU POSTING HERE WITH YOUR WALL OF TEXT? IT'S REALLY HARD TO READ WITH NO LINE BREAKS AND ALL CAPS.

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Contributor agee66
Contributor
Posts: 2
Registered: ‎08-10-2013
Message 3 of 4
(1,883 Views)

I agree with the first post

Why treat long time loyal customers who want to re-up with Verizon worse than potential new customers?

Discounts should be for all customers, especially long time loyal ones

 

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Gold Contributor IV
Gold Contributor IV
Posts: 1,416
Registered: ‎04-10-2012
Message 4 of 4
(1,867 Views)

@agee66 wrote:

... Why treat long time loyal customers who want to re-up with Verizon worse than potential new customers?  Discounts should be for all customers, especially long time loyal ones

 


If everyone gets the same low prices, all of the time, forever, then what exactly is your definition of "discount"?

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