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Hard Credit Check by Verizon FIOS

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harisNJ
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Contributor
Posts: 1
Registered: ‎12-04-2019

Hard Credit Check by Verizon FIOS

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I ordered Verizon Fios service last week and expressly selected the check box to deny a credit check in exchange for providing a deposit. I also did not provide my SSN. I proceeded through the order and today received a notification from my credit monitoring service that a hard inquiry had been made on my Experian account by Verizon East. I subsequently called Verizon asking to have the fraudulent inquiry removed from my credit report. I was transferred to the department that handled credit inquiries I was hung up on.

How do I go about having this fraudulent credit inquiry removed from my records?

 

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LawrenceC
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Posts: 10,713
Registered: ‎03-18-2013

Re: Hard Credit Check by Verizon FIOS

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Hi harisNJ,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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