Has anyone else had this problem with the on-line billing?

[oldfashioned]

I just paid my Verizon bill on line but the only problem this time is that for some reason, I never received an email notification of my bill.  I just happened to stumble on my bill on line while I was reading about other information.  I was wondering because I know that normally by now is when I have paid my Verizon bills in the past.

I always received the email notification before and I never delete emails like that.  I suppose it could have happened by accident.

I just called and spoke to a very courteous Verizon rep over the phone and she verified that my correct email address is up to date and on file, so the next step will be to call the e-center on Monday.  She said the e-center can troubleshoot the problem to make sure that my e-bill notifications are being sent out.  I suppose it could be a glitch in the system that happened this one time.  I also reviewed my account options and it shows that I am automatically enrolled in the e-bill notification because I am enrolled in the paper free billing.

Paying bills on line is definitely a lot quicker and saves a lot on paper clutter and postage for sure.  I didn't have any problems making the payment.

[Justin46]

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@questioning wrote:

I just paid my Verizon bill on line but the only problem this time is that for some reason, I never received an email notification of my bill.  I just happened to stumble on my bill on line while I was reading about other information.

I always received the email notification before and I never delete emails like that.

What's going on?

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Interesting......I did receive a notification on 11/11 for my bill due 12/2. I have not received a notification for my bill due 1/1 and I received the 1/1 paper bill today. Just checked my Account Profile and found that the Bill Notifications box was not checked and I think that is the setting that controls the bill notification email (and/or SMS). I have been getting notifications each month for quite a while, so I am guessing some Verizon maintenance update caused the check to be removed. I have activated Bill Notification again so now I guess I just have to wait and see if I get one next month.

I suggest you check your account profile to see if the Bill Notifications setting has somehow been turned off.

Edit: I See you edited your post while I was writing mine.  I do not use paper-free billing so that is one difference.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

[oldfashioned]

The only difference now between your account and mine is that I opted to go paperless this time and when you're enrolled in the paperless billing, the bill notifications option gets checked automatically.  In order for me to get out of receiving email notifications on my bill, I would have to opt out of paperless billing and go back to the old paper statements.  I'm honestly not trying to get more postal workers laid off.    

Anyway, I just went to my account profile before seeing your response now and yes, bill notifications is definitely checked.  It could have been a maintenance update though if a similar thing happened to you and you're all the way out in Texas.  Calling the e-center on Monday can't hurt.  It probably was just a one-time system glitch.  

[Justin46]

This issue made me curious, I just went back and looked at the various emails I have received from Verizon regarding my bill being available online. The first notice I received with a "your bill is now available online" message was way back in Nov. 2005. And there are notices for most months between then and now, so it looks like Verizon may have missed a few over the years. But really, they have actually done a pretty good job.

Still no explanation though for why the notification box was unchecked when I looked today in my Account Profile.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

[oldfashioned]

You saved all of those email notifications over the years?  Goodness, you are just like my father who saves everything.  lol

I don't like saving emails like that.  I always delete them when I'm done.

I suppose if it's happened before, it's a maintenance issue or freeze or a glitch that got in the way. 

[Justin46]

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@questioning wrote:

You saved all of those email notifications over the years?  Goodness, you are just like my father who saves everything.  lol

I don't like saving emails like that.  I always delete them when I'm done.

I suppose if it's happened before, it's a maintenance issue or freeze or a glitch that got in the way. 

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Well I think I am probably old enough to be your father......

It is not so much I saved them all as it is I saved the notice(s) and then forgot to delete them. That tends to happen when you get older...

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

[oldfashioned]

Yes, you are indeed old enough to be my father.  🙂  My father is going to be 68 in only a couple of days. 

[Justin46]

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@questioning wrote:

Yes, you are indeed old enough to be my father.  🙂  My father is going to be 68 in only a couple of days. 

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Well then, Happy Birthday to him! And I am definitely older than him.....

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

[oldfashioned]

"Well then, Happy Birthday to him! And I am definitely older than him....." 

only by a couple of years...I seem to remember you told us that you're 70.

[oldfashioned · Accepted solution]

Problem solved:  I spoke to 2 reps at the e-center today.  The first one wanted to forward me to the "Web Air Dept" to troubleshoot the issue but when I was holding, I heard nothing but silence and I thought I was getting disconnected so I called back a second time, and the 2nd rep told me that because I signed up for the on-line paperless billing on 12/04/11 which is pretty recently, it takes anywhere from 30-60 days (another billing cycle) to start receiving the email notifications of my bill under the paperless option.