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Sorry -
I HAVE sent a letter to the only address I could find for "Headquarters".
I have not received any response at all.
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@Techman28 wrote:Robert DSL or FiOS? Also I'm a bit dumbfounded at their 2 day turn on timer if it was Fios as that in 95% of cases can be turned on within 4-6 hours.
@robertcrosby wrote:
I'm just now looking into this. My experience with Verizon has been a prolonged, agonizing nightmare. They raised my internet rate without notifying me then billed me retroactively for several "late" payments, includings late fees. I called and spent over an hour (literally!) on hold, and they refused to reverse the incorrect charges. I asked them to cancel my service, giving them a cancellation date two weeks away to give myself time to change to cable internet. Instead, they cancelled my service the next day, leaving me without internet. I called and spent a cumulitive two hours on hold to find out their error. They promised to turn the service back on within two days (since it was their mistake), but they never did. It turned out the wiring in my house would not support cable internet. After going a couple of weeks without internet (reasoning that anything was better than dealing with Verizon), I reluctantly called back to re-establish service. I did want to order a new modem because I wanted one that would support two computers. Verizon sent me the wrong modem, charged me for it, and still charged me for the incorrect charges on my previous account. Talking to a human being at the company is like trying to win a radio contest. Words simply cannot describe the level of outrage I feel toward this God-forsaken phone company.
Techman28
Tech support has always been pretty good once you get someone that knows. But billing has always been my issue. I will not say how good it has been lately, in hopes for it not to go bad.
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Would someone please list the most successful avenues for filing complaints (addresses, e-mails, numbers, etc.). I have had a nightmare of an experience with verizon. I HATE that nobody can take care of everything on my bill but get transferred 5 times, get disconnected, and wait for over 25 per transfer. My time is worth the $3 extra I would pay with a competitor and I would like to make my dissatisfaction known to headquarters. Thank you for your help.
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A call to your local cable commision is the best way to solve any unresolved problems.
They are normally very fast, I think because VZ has to pay fines if they don't respond quickly and thoroughly with complaints lodged and recorded by the commisions.
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Yes, I wrote a letter last Feb. '08 to the president of Verizon Communications and copied my state's PUC. I got a response first from the PUC saying that they contacted Verizon and advised them to respond to me within certain time frame. I got contacted by Verizon shortly after that and they began working with me to resolve my problem. You should always copy the Public Utility Commission on correspondence regarding complaints.
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I am a NEW VICTIM of Verizon, billing and service....we are not going to get anywhere complaining to the head of the snake.
Does anyone know the proper way to approach our individual State Attorney Generals. Maybe if thousands of complaints are lodged it will prompt an FCC investigation. {please keep your posts courteous and keep it relevant}
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